FAQ

FAQ

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.

 

 

Can I modify or cancel my order after it has been placed?

We begin processing orders shortly after they are placed. Once an order enters processing or fulfillment, modifications or cancellations may not be possible.

If you need assistance, please contact us as soon as possible at usa.imennails@gmail.com.

 

 

How do I know if my order was received?

You will receive an order confirmation email shortly after your purchase. If you do not receive an email, please check your spam folder or contact us.

 

 

Shipping & Delivery


Where are orders shipped from?

Orders are shipped from our fulfillment facilities and authorized distribution partners.

Depending on inventory availability, destination, and logistics requirements, orders may be shipped from warehouses located within the United States or from other authorized fulfillment locations.

Customers will receive tracking information once the order has been shipped.

Please note that fulfillment location may vary by product, inventory availability, and destination.

 

 

Are your products located in the United States?

Most products offered on imennailsusa.com are stocked in the United States and ship from U.S.-based fulfillment facilities whenever possible.

However, product availability and fulfillment locations may vary depending on inventory levels, product type, and destination.

 

 


Where do you ship?

We currently ship throughout the United States and may offer international shipping to selected countries.

Shipping availability may vary depending on destination, local regulations, and carrier restrictions.

 

 

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on:

  • destination;

  • package weight;

  • package dimensions;

  • selected shipping method.

 

 

How long does order processing take?

Most orders are processed within 1–3 business days, excluding weekends and holidays.

Processing times may be longer during product launches, promotions, holidays, or high-volume periods.

 

 

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided directly by the shipping carrier.

 

 

My order shows "Delivered" but I did not receive it. What should I do?

Please first:

  • check around your property;

  • check with family members or neighbors;

  • verify the shipping address used at checkout.

If the package still cannot be located, contact the shipping carrier immediately and then contact IMEN for assistance.

Additional information is available in our Shipping Policy.

 

 

What happens if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping information.

IMEN is not responsible for delays, losses, or additional costs resulting from incorrect addresses submitted during checkout.

Please contact us immediately if you notice an error.

 

 

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.

Such charges are the responsibility of the customer unless otherwise stated.

 

 

Returns & Refunds

What is your return policy?

Please refer to our Returns & Refunds Policy for complete details.

Due to the nature of cosmetic products, many items cannot be returned once opened, used, or tampered with.

 

 

Can I return opened cosmetic products?

For safety, hygiene, and regulatory reasons, opened or used cosmetic products generally cannot be returned unless required by law or confirmed to be defective.

 

 

What if my order arrives damaged?

Please contact us within 7 days of delivery and provide:

  • photographs of the package;

  • photographs of the product;

  • your order number.

We will review the claim and provide further instructions.

 

 

Products

Where are IMEN products manufactured?

IMEN products are manufactured by carefully selected manufacturing partners in various regions, including Europe and Asia, depending on the product category.

Manufacturing locations may vary by product.

 

 

Are IMEN products cruelty-free?

IMEN does not conduct animal testing and works with manufacturing partners that comply with applicable cosmetic regulations.

 

 

Are IMEN products intended for professional use?

Some IMEN products are intended primarily for trained nail professionals.

Please review the product description and instructions before use.

 

 

Are your UV/LED-curable cosmetic products compatible with products from other brands?

Compatibility may vary.

For best performance, durability, and curing results, IMEN recommends using products within the same system whenever possible.

 

 

Why may results vary from person to person?

Results may vary depending on:

  • application technique;

  • nail condition;

  • curing lamp performance;

  • environmental conditions;

  • aftercare;

  • compatibility with products from other brands.

Please review our Product Disclaimer for additional information.

 

 

UV/LED Lamps

Do your lamps include a warranty?

Yes.

IMEN lamps and eligible equipment are covered by our Warranty Claims Policy.

Please review the Warranty Claims Policy for details, exclusions, and claim procedures.

 

 

Does the warranty apply to cosmetic products?

No.

The Warranty Claims Policy applies only to eligible equipment and does not apply to cosmetic products.

 

 

Inventory & Restocks

When will a sold-out product be restocked?

Restock timing varies by product and inventory availability.

You may subscribe to restock notifications on the product page when available.

 

 

Can a product become unavailable permanently?

Yes.

IMEN reserves the right to discontinue products, packaging, formulas, collections, or product lines without notice.

 

 

Safety & Ingredients

Are Safety Data Sheets (SDS/MSDS) available?

Where applicable, Safety Data Sheets may be available upon request or through designated product resources.

Please contact us if you require documentation for professional or regulatory purposes.

 

 

What should I do if I experience an allergic reaction?

Immediately discontinue use of the product and seek appropriate medical advice if necessary.

Individual sensitivities and allergic reactions can occur with cosmetic products.

Please review ingredient information before use.

 

 

Contact Us

How can I contact IMEN?

Email: usa.imennails@gmail.com

Website: https://imennailsusa.com

Company:
Fesek LLC dba Nail Mart USA