Privacy policy

PRIVACY POLICY

Last Updated: July 1, 2026

OVERVIEW

Thank you for choosing IMEN.

IMEN respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you visit our website, create an account, place an order, subscribe to marketing communications, contact customer support, or otherwise interact with our services.

By using our website, products, or services, you acknowledge that you have read and understood this Privacy Policy.

APPLICABLE STORE POLICIES

This Privacy Policy should be read together with the following policies, which form part of the overall relationship between IMEN and the customer where applicable:

· Terms of Service

· Returns & Refunds Policy

· Shipping Policy

· Product Disclaimer

· Warranty Claims Policy

· Cookie Policy

1. WHAT INFORMATION DO WE COLLECT?

Personal Information Provided by You

We may collect information you voluntarily provide, including:

· full name

· email address

· telephone number

· billing address

· shipping address

· company information

· VAT number or tax identification number, where applicable

· account credentials

· communication preferences

· customer service communications

· order-related information

Payment Information

Payment information is processed by third-party payment providers. IMEN does not store complete payment card information.

Payment providers may include:

· Shopify Payments

· PayPal

· Stripe

· Revolut Pay

· other payment providers made available at checkout

Please review the privacy policies of applicable payment providers for additional information.

Information Automatically Collected

When you use the website, we may automatically collect:

· IP address

· browser information

· operating system

· device identifiers

· language settings

· referral URLs

· website activity

· interaction data

· purchase history

· session information

· cookie identifiers

Information Collected from Other Sources

We may receive information from:

· advertising partners

· analytics providers

· social media platforms

· payment providers

· fraud prevention providers

· shipping and logistics partners

· customer support and communication providers

2. HOW DO WE USE YOUR INFORMATION?

We may use personal information to:

· create and manage accounts

· process orders

· process payments

· arrange deliveries

· provide customer support

· communicate regarding products and services

· manage returns, refunds, warranty claims, and shipping claims

· comply with legal obligations

· improve products and services

· conduct analytics

· administer promotions

· send marketing communications, where permitted

· prevent fraud

· investigate suspicious activity

· verify transactions

· manage chargeback investigations

· maintain website security

· enforce our Terms of Service and other applicable store policies

3. FRAUD PREVENTION AND SECURITY

IMEN may use personal information, transaction information, device information, IP addresses, account activity, order history, payment information, shipping information, and other available information to:

· verify customer identity

· detect fraud

· prevent unauthorized transactions

· investigate suspicious activity

· assess transaction risk

· prevent chargeback abuse

· enforce store policies

· protect customers and business operations

IMEN may refuse, cancel, hold, review, or verify orders where fraud, abuse, payment risk, or policy violations are reasonably suspected.

4. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We may process or disclose information when:

· required by law

· necessary to fulfill contractual obligations

· necessary to provide services

· necessary to protect our legal rights

· necessary to prevent fraud

· necessary to investigate payment disputes or chargebacks

· necessary to protect customers, employees, or business operations

We do not sell personal information in exchange for monetary compensation.

5. WHO WILL YOUR INFORMATION BE SHARED WITH?

We may share information with the following categories of service providers, only to the extent reasonably necessary for business operations and service delivery:

E-Commerce and Website Providers

· Shopify

· Shopify Apps

· website infrastructure providers

Payment Providers

· Shopify Payments

· PayPal

· Stripe

· Revolut Pay

· other payment providers used at checkout

Shipping and Logistics Providers

· DHL

· UPS

· FedEx

· USPS

· Omniva

· local courier partners

· fulfillment partners

Analytics Providers

· Google Analytics

· Shopify Analytics

· Microsoft Clarity

· Hotjar

Marketing and Advertising Providers

· Google Ads

· Meta (Facebook and Instagram)

· TikTok Ads

· Pinterest

· Klaviyo

Customer Support Providers

· Tidio

· Zendesk

· Gorgias

· Help Scout

Fraud Prevention and Security Providers

· Shopify Fraud Analysis

· Signifyd

· Riskified

· payment processors

· chargeback management providers

6. DO WE USE COOKIES AND SIMILAR TECHNOLOGIES?

Yes. IMEN may use cookies, pixels, web beacons, tags, session identifiers, and similar technologies to improve website functionality, analyze website performance, personalize content, facilitate transactions, support marketing activities, and protect against fraud.

Cookies may be used to:

· remember user preferences

· maintain shopping cart functionality

· authenticate users

· improve website performance

· analyze website traffic

· measure advertising effectiveness

· prevent fraud and abuse

· support security functions

Users may modify browser settings to reject or remove cookies. However, disabling cookies may affect certain website functionality. Additional information is provided in our Cookie Policy.

7. INTERNATIONAL DATA TRANSFERS

IMEN operates internationally. Personal information may be processed, stored, transferred, or accessed in countries other than the country in which a customer resides. Such countries may have data protection laws that differ from those of the customer's jurisdiction.

By using the website and providing personal information, you acknowledge that your information may be transferred internationally where necessary for:

· order processing

· payment processing

· customer support

· website hosting

· logistics

· fraud prevention

· analytics

· business operations

IMEN takes reasonable measures to protect personal information during international transfers.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

IMEN retains personal information only for as long as reasonably necessary to:

· provide products and services

· fulfill contractual obligations

· maintain business records

· comply with legal obligations

· resolve disputes

· enforce agreements

· investigate fraud

· manage chargeback claims

Retention periods may vary depending on the type of information and applicable legal requirements. When personal information is no longer required, IMEN will delete, anonymize, or securely destroy such information where reasonably practicable.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location and applicable law, you may have the right to:

· access your personal information

· obtain a copy of your personal information

· request correction of inaccurate information

· request deletion of personal information

· restrict processing of personal information

· object to certain processing activities

· withdraw consent where consent is the legal basis for processing

· request data portability

· lodge a complaint with a supervisory authority

IMEN may request reasonable information to verify identity before processing privacy-related requests. We may decline requests where permitted by applicable law, including where requests are excessive, repetitive, fraudulent, or would adversely affect the rights of others.

10. MARKETING COMMUNICATIONS

Customers may choose to receive promotional emails, newsletters, product announcements, educational content, and marketing communications.

You may unsubscribe from marketing communications at any time by:

· clicking the unsubscribe link in an email

· updating communication preferences

· contacting IMEN directly

Even if you opt out of marketing communications, IMEN may continue to send non-promotional communications relating to orders, shipping updates, customer support, account administration, legal notices, and policy updates.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Certain web browsers provide a "Do Not Track" ("DNT") feature. At this time, no uniform industry standard exists for responding to DNT signals. As a result, IMEN does not currently respond to DNT browser signals or similar automated mechanisms. If industry standards change in the future, IMEN may update its practices accordingly.

12. CALIFORNIA PRIVACY RIGHTS

Residents of California may have additional rights under applicable California privacy laws. Subject to applicable law, California residents may request:

· access to personal information collected about them

· correction of inaccurate personal information

· deletion of personal information

· information regarding categories of personal information collected

· information regarding categories of third parties with whom information is shared

· information regarding business purposes for data processing

IMEN will not discriminate against customers for exercising applicable privacy rights. Identity verification may be required before responding to privacy requests.

13. SECURITY OF INFORMATION

IMEN implements commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no internet transmission, storage system, or security method can be guaranteed to be completely secure. Accordingly, IMEN cannot guarantee absolute security of personal information. Customers are responsible for maintaining the confidentiality of account credentials and passwords.

14. CHILDREN'S PRIVACY

The website and services are not directed to children under the age of thirteen (13). IMEN does not knowingly collect personal information from children under thirteen years of age.

If IMEN becomes aware that personal information from a child has been collected without appropriate authorization, reasonable steps will be taken to delete such information. Parents or guardians who believe that a child has provided personal information may contact IMEN using the contact information below.

15. BUSINESS TRANSFERS

In the event of a merger, acquisition, reorganization, sale of assets, financing transaction, or similar business transaction, personal information may be transferred as part of the transaction, subject to applicable legal requirements.

16. UPDATES TO THIS PRIVACY POLICY

IMEN reserves the right to modify, update, replace, or revise this Privacy Policy at any time. Updated versions become effective upon publication on the website unless otherwise stated. The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Continued use of the website following publication of updates constitutes acknowledgment of the revised Privacy Policy.

17. CONTACT INFORMATION

Questions regarding this Privacy Policy or privacy-related matters may be directed to:

Company
Fesek LLC dba Nail Mart USA

Website
https://imennailsusa.com

Contact Email
usa.imennails@gmail.com

For privacy requests, please include sufficient information to allow IMEN to verify your identity and process your request.

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