SHIPPING POLICY

Last Updated: July 1, 2026

By placing an order with IMEN, you acknowledge and agree to this Shipping Policy, our Terms of Service, Returns & Refunds Policy, Product Disclaimer, Warranty Claims Policy, Privacy Policy, Cookie Policy, and all other applicable store policies.

General Shipping Information

IMEN ships orders through third-party shipping providers. Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout when available.

Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to factors outside IMEN's reasonable control, including:

●     carrier delays;

●     customs processing;

●     weather conditions;

●     transportation disruptions;

●     holidays;

●     regulatory inspections;

●     force majeure events.

IMEN is not responsible for carrier-related delays once a shipment has been transferred to the carrier.

Order Processing Times

Orders are generally processed within 1–5 business days.

Processing times may be longer during:

●     holidays;

●     promotional periods;

●     product launches;

●     periods of unusually high order volume.

Processing time and transit time are separate estimates.

Orders are processed on business days only.

Shipping Address Accuracy

Customers are solely responsible for providing complete, accurate, and deliverable shipping information.

IMEN is not responsible for delays, losses, returned packages, or additional costs resulting from:

●     incorrect addresses;

●     incomplete addresses;

●     undeliverable addresses;

●     refusal of delivery;

●     failure to collect a shipment.

Once an order has entered processing or has been shipped, address changes may not be possible.

International Shipping

IMEN ships internationally where permitted by law.

Customers are solely responsible for:

●     import duties;

●     VAT;

●     customs duties;

●     brokerage fees;

●     local taxes;

●     import permits;

●     product registration requirements;

●     compliance with local laws and regulations.

Customers are responsible for verifying that products may be legally imported into their destination country before placing an order.

IMEN does not guarantee that products may be legally imported into every jurisdiction.

Customs Delays and Government Actions

IMEN is not responsible for:

●     customs delays;

●     customs inspections;

●     customs holds;

●     customs seizures;

●     customs refusals;

●     import restrictions;

●     actions taken by customs authorities or government agencies.

Refunds will not be issued solely because a shipment is delayed, held, restricted, or rejected by customs authorities.

Refused Shipments and Returned Packages

If a shipment is:

●     refused by the customer;

●     returned due to an incorrect address;

●     returned due to failure to collect;

●     returned due to unpaid customs charges;

●     rejected by customs authorities;

IMEN may deduct from any eligible refund:

●     original shipping charges;

●     return shipping charges;

●     customs fees;

●     carrier fees;

●     handling costs.

Delivered but Not Received

If tracking information indicates that a shipment has been delivered, customers must notify IMEN within seven (7) calendar days if they believe the package was not received.

Customers may be asked to:

●     verify the shipping address;

●     contact the carrier;

●     check with neighbors, household members, or building management;

●     provide additional information reasonably requested by IMEN.

Carrier delivery confirmation, GPS confirmation, signature confirmation, photographic delivery evidence, or other carrier-provided proof of delivery may be relied upon as evidence that delivery occurred.

IMEN reserves the right to deny claims where reliable proof of delivery exists.

Claims involving non-delivery, damaged products, missing items, or shipment-related disputes may also be subject to the procedures and requirements outlined in our Returns & Refunds Policy.

Lost Packages

If a shipment appears lost in transit, IMEN will reasonably assist customers in initiating an investigation with the carrier.

Resolution may require completion of the carrier's investigation process.

Carrier investigations may take several weeks depending on the carrier and destination country.

Where shipping protection has been purchased, claims may be processed according to the applicable shipping protection terms.

Damaged Shipments

Customers must inspect shipments immediately upon delivery.

Claims for shipping-related damage must be reported within three (3) calendar days of delivery.

Claims may require:

●     photographs of the package;

●     photographs of shipping labels;

●     photographs of damaged products;

●     video evidence when requested.

Failure to provide sufficient supporting evidence may result in denial of the claim.

For additional information regarding damaged products, please refer to our Returns & Refunds Policy.

Multiple Shipments

IMEN may fulfill orders from multiple warehouses, fulfillment partners, distributors, or inventory locations.

As a result:

●     products may arrive separately;

●     multiple tracking numbers may be issued;

●     delivery dates may differ between items.

Separate shipments do not constitute a shipping error and do not qualify for refunds or cancellations.

Hazardous Materials and Shipping Restrictions

Certain products may be subject to shipping restrictions under transportation, aviation, or customs regulations.

IMEN reserves the right to:

●     modify shipping methods;

●     cancel restricted shipments;

●     remove restricted products from an order;

●     refuse shipment where required by law or carrier policy.

If shipment of a product becomes prohibited after an order is placed, IMEN may cancel the affected portion of the order and issue an appropriate refund.

Limitation of Liability

To the fullest extent permitted by law, IMEN shall not be liable for delays, losses, damages, or failures caused by:

●     third-party carriers;

●     customs authorities;

●     government agencies;

●     force majeure events;

●     circumstances beyond IMEN's reasonable control.

Contact Information

For shipping-related questions, please contact:

Company
Fesek LLC dba Nail Mart USA

Contact Email
usa.imennails@gmail.com

Website
https://imennailsusa.com